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Loyalty Programme

simpler-loyalty-programme

As part of our ongoing collaboration, and after our successful launch of our own Loyalty Programme, we’ve prepared a guide to effectively inform you about Simpler Coins, and what his means for your business.

What’s in this guide?​

  • Introduction of the Simpler Loyalty Programme
  • Loyalty Details in the Simpler Merchant Dashboard

Introduction of the Simpler Loyalty Programme​

What does this mean for your customers?​

  • Earn Simpler Coins with Every Purchase:

    • Customers earn Simpler Coins with every purchase made through Simpler, encouraging repeat business and higher customer retention.

  • Attractive Redemption Levels:

    • Simpler Coins can be redeemed for discounts, incentivising customers to return and shop more frequently:

      • 1,500 coins = €2.00

      • 3,000 coins = €5.00

      • 4,500 coins = €8.00

      • 8,000 coins = €20.00

    Note: For a redemption to be processed, there is a minimum Simpler Coins amount of 1.500 coins.

  • Time-Limited Rewards:

    • Coins expire 6 months after being earned, motivating customers to make regular purchases.

What are the benefits for your business?​

  • Increased Customer Loyalty: By rewarding your customers, you foster loyalty and encourage repeat purchases.
  • Higher Average Order Value: The loyalty scheme encourages customers to spend more to earn more rewards, driving up your average order value.
  • Inbuilt Loyalty Scheme: With Simpler, you get an integrated loyalty scheme without any extra effort. This means you can start rewarding your customers from day one, boosting engagement and retention effortlessly.
  • Seamless Implementation: Simpler integrates smoothly with your existing systems, providing a hassle-free setup and immediate benefits.
  • Increased Sales and Conversion Rates: Experience higher sales and conversion rates with our efficient and user-friendly checkout process.
  • Comprehensive Payment Options: Offer your customers multiple payment methods including Apple Pay, Google Pay, Klarna, PayPal, and Revolut Pay, enhancing their shopping experience.
  • Reduced Cart Abandonment: Our fast and straightforward checkout process significantly reduces cart abandonment rates, ensuring more completed purchases.

Loyalty Details in the Simpler Merchant Dashboard​

As mentioned before, the integration of the loyalty programme to your eCommerce store is done automatically and there is no implementation needed from your side.

However, in order to correctly track the impact of loyalty to your business, here are some things you can do, in the Simpler Merchant Dashboard.

In the Orders tab, you can select Columns, and then pick Loyalty Points Redeemed and Loyalty Points Earned. Once selected, you can see per order, how many points where redeemed or earned by the specific shopper.

merchant-dashboard-orders-table

What happens if I get a redemption?​

Upon redemption, and by going into the specific order, you can see the total amount of the order, and on the Transactions and Cost Breakdown, you will see two different charges.

The first charge (Loyalty Charge), will show the amount of the loyalty discount, which will be covered from Simpler, and the second charge (Charge) is the actual amount that the customer paid.

Both amount will be executed in the same payout, as per usual, and there will be unique identifiers for the amounts coming from coin redemptions.

merchant-dashboard-order-transactions-breakdown